Billing Specialist

JOB DESCRIPTION

The Mid-Level Billing Specialist is responsible for managing and processing invoices, ensuring accurate and timely billing to clients, and resolving any discrepancies in payments. This role requires a high level of attention to detail, excellent communication skills, and proficiency in accounting software. The Billing Specialist will work closely with other departments and clients to address billing issues, maintain financial records, and ensure compliance with company policies and relevant regulations.

RESPONSIBILITIES: 

• Pause Accounts Follow-Up: Monitor and follow up on paused accounts to ensure accurate billing status and timely resolution.
• Cancel Accounts Follow-Up: Manage the process for following up on canceled accounts, ensuring that all necessary actions are completed and documented.
• Past Due Accounts Follow-Up: Proactively track and follow up on past due accounts to reduce outstanding balances and improve cash flow.
• Quarterly Billing Audits: Conduct quarterly audits of billing processes to ensure accuracy and identify any areas for improvement.
• Communication with Partners/Clients: Serve as the primary point of contact for billing-related inquiries, ensuring clear and effective communication with partners and clients.
• Billing Escalations: Handle billing escalations with professionalism, working to resolve issues promptly and satisfactorily.
• Research Billing Discrepancies and Partner Product Usage: Investigate and resolve billing discrepancies, including discrepancies related to partner product usage, to ensure accurate invoicing.
• Scheduling Cancel Escalations: Coordinate and schedule cancellation escalations, ensuring that all necessary steps are taken.
• Update Components in HubSpot: Regularly update billing components and account information in HubSpot to maintain accurate and up-to-date records.

This role is vital to maintaining the financial health of the company, requiring a detail-oriented individual with strong organizational skills and the ability to manage multiple tasks simultaneously. 

QUALIFICATIONS

• 2+ years experience in a billing or accounting position
• Strong organizational and analytical skills.
• Critical thinking and proven complex problem solving skills required.
• Customer first mentality; ability to empathize and build customer loyalty.
• Must be comfortable communicating and negotiating with customers

SKILL & COMPETENCY REQUIREMENTS

• Excellent written and oral communication skills.
• Extreme attention to detail and high level of accuracy.
• Excellent analytical and project management skills.
• An ability to multitask, perform under tight deadlines and exceed expectations.
• Technical and Professional Knowledge and Expertise – general understanding of Vintory’s technology and best practices.

VINTORY OFFERS

• Flexibility – People want flexibility in where/how they work. We don’t believe in “punching the clock”. We trust our team members and empower them to shape their work themselves so they can achieve the best possible results. We favor outcomes over hours worked. 
• Autonomy – People want the ability to make decisions – even the wrong ones sometimes and that’s the best way to learn.
• Awesome Teammates – People want colleagues that they respect, admire and enjoy. We spend a ton of time, money and effort on hiring the right people that are a culture fit. We have a no jerk policy. We do a great job of keeping them out but every once in a while, one slips through and we correct it.
• Transparency – People want transparency in a company’s culture, insights into the decisions being made and what’s going on inside of their leader’s heads. Our culture is incredibly transparent. From weekly “All Hands” meetings to public sharing of everyone’s rocks (90 day goals) and all meeting notes, all team members have line of sight into what’s going on in all areas of our business.
• Excellent compensation
• Impact – Your work makes a difference here, and we make a huge impact to our clients
• Best in Class Benefits – Health Insurance, Dental, Vision, Long Term/Short Term Disability
• Profit Sharing – Everyone is aligned, and we share the profits with the team
• Phantom Stock Program
• Flexible PTO Policy
• Travel Perks – 2 free weeks lodging per year anywhere in the world with our luxury accommodations partner – do we have your attention yet?
• Daylighting/Pet projects – take 10% of your time to work on any pet projects, philanthropy, or continuing education
• 100% Remote Workforce – work anywhere you want… a yurt in Yosemite, a tiny house in Nashville… as long as you have a stable internet connection you’re set! (*US based only)
• Gym Membership Reimbursement Program – Spinning classes, Pilates, yoga, rock climbing or just a plain-old normal gym

POSITION LOCATION:

This position is remote and can be conducted out of the team member’s home as long as they have a quiet, dedicated place to conduct business and a fast and stable internet connection.