The Director of Customer Success will lead the Vintory Customer Success team by creating a customer centric culture that generates successful outcomes through strategic customer engagement.
The Acquisitions Associate is an entry-level acquisitions role responsible for developing top of funnel opportunities and qualifying leads from inquiry to closing…
Vintory is the only sales and marketing agency in the vacation rental industry dedicated entirely to helping professional property managers grow their inventory. We pride ourselves in providing a completely customized experience for property managers, and do the same for our team members! We are an inclusive, fun, 100% transparent and values-driven company with an incredible culture to match. We’re looking for another rockstar to join the team who is eager to grow with us.
We’re looking for an Onboarding Projector Coordinator to help launch our new Partners (what we call our customers) onto our sales and marketing platform. This is a 100% remote position in a fast-paced, hyper-growth, entrepreneurial minded company.
VINTORY OFFERS:
Work / Life balance
Excellent pay and commissions
Your work makes a difference here, and we make a huge impact to our clients
100% Transparency – weekly “All Hands” meetings. Everyone’s goals are open to see, from the CEO down to the you can stay in-the-know with what's going on in all areas of our business
Best in Class Benefits (Matching 401k, Health Insurance, Dental, Vision, Long Term/Short Term Disability)
Profit Sharing - Everyone is aligned and we share the profits with the team
Phantom Stock Program - ask for more information
Unlimited Vacation and PTO (Yes you read that right!)
Travel Perks - 2 free weeks lodging per year anywhere in the world with our luxury accommodations partner (do we have your attention yet?)
Daylighting/Pet projects (10% of your time work on any pet projects, philanthropy, or continuing education)
100% Remote Workforce - work anywhere you want… a yurt in Yosemite, a tiny house in Nashville… as long as you have a stable internet connection you’re set! (*US based only)
Gym Membership Reimbursement Program (Spinning classes, pilates, yoga, rock climbing or just a plain-old normal gym)
DUTIES & RESPONSIBILITIES:
Assist the Onboarding Success Manager with onboarding new partners onto our proprietary sales and marketing platform
Work directly with our internal team of specialists to build out all of the core assets and materials that we develop for our partners
Setup of core technology for our partners such as CRM, call tracking software and analytics tools
Meet regularly with our partners through virtual meetings
Create core messaging report that will be used as the baseline for all marketing materials in the future
Attain working knowledge of our onboarding process and our proprietary technology platform
Participate in and document Partner meeting discussions and video calls
Work ahead on client deliverables
Work with our Onboarding team to implement partners as efficiently and effectively as possible
Manage multiple simultaneous onboarding projects at one time, balancing priorities of business results, partner satisfaction, and technical quality
Ensure appropriate handoff of new accounts to the Partner Success Manager. Build out a standardized information flow/transition document to prepare the PSM for success, including documenting wins and challenges the custom faced during the onboarding process.
Maintain knowledge, skills and market awareness in industry trends and standards; seek out areas for professional development
Set-up and manage all company and partner projects in SmartSheets
Assist with keeping project tasks and deliverables on track
Assist with meeting preparation, including data gathering, preparing materials, research, and scheduling
Prepare all post-meeting documentation
Add new clients to all appropriate tools and applications
Maintain open communication and effective working relationships with fellow staff members based on mutual respect, reasonable and timely expectations, and promotion of a positive working environment
Help maintain and update documentation for the onboarding process.
Review current processes to determine if they are efficient and effective. Make recommendations for process improvements and implements. Develop and participate in the implementation of new systems and processes.
QUALIFICATIONS:
Google Drive, Google Docs, gSuite
Spreadsheets: Google Sheets, Microsoft Excel, SmartSheets
Zapier and similar automation tools.
Project management software experience
Experience working remotely and with an entrepreneurial team preferred
University degree preferred, if no degree, applicant must have a minimum of 3 years relevant work experience
Must have native-level fluency in English
Supremely organized. Must be neurotic about organization.
Fast learner, easy going, but work hard & with urgency
Excellent written and verbal communication in English. This position will be engaging with US-based clients.
SKILL & COMPETENCY REQUIREMENTS:
1 to 3 years in a project coordination, implementation, onboarding or similar role for digital marketing agency or subscription based software company
AND/OR… at 1 to 3 years Vacation Rental Management experience
A combination of experience in these industries is a bonus!
Experience within a startup or a company that is scaling quickly preferred.
POSITION LOCATION:
This position is a remote position and can be conducted out of team member’s home as long as they have a quiet, dedicated place to conduct business and fast and stable internet connection. Also, must be based out of the United States.
Please submit a cover letter with your resume and a list of references.
Vintory is the only sales and marketing agency in the vacation rental industry dedicated entirely to helping professional property managers grow their inventory. We pride ourselves in providing a completely customized experience for property managers, and do the same for our team members! We are an inclusive, fun, 100% transparent and values-driven company with an incredible culture to match. We’re looking for another rockstar to join the team who is eager to grow with us.
We’re looking for an Onboarding Projector Coordinator to help launch our new Partners (what we call our customers) onto our sales and marketing platform. This is a 100% remote position in a fast-paced, hyper-growth, entrepreneurial minded company.
VINTORY OFFERS:
Work / Life balance
Excellent pay and commissions
Your work makes a difference here, and we make a huge impact to our clients
100% Transparency – weekly “All Hands” meetings. Everyone’s goals are open to see, from the CEO down to the you can stay in-the-know with what's going on in all areas of our business
Best in Class Benefits (Matching 401k, Health Insurance, Dental, Vision, Long Term/Short Term Disability)
Profit Sharing - Everyone is aligned and we share the profits with the team
Phantom Stock Program - ask for more information
Unlimited Vacation and PTO (Yes you read that right!)
Travel Perks - 2 free weeks lodging per year anywhere in the world with our luxury accommodations partner (do we have your attention yet?)
Daylighting/Pet projects (10% of your time work on any pet projects, philanthropy, or continuing education)
100% Remote Workforce - work anywhere you want… a yurt in Yosemite, a tiny house in Nashville… as long as you have a stable internet connection you’re set! (*US based only)
Gym Membership Reimbursement Program (Spinning classes, pilates, yoga, rock climbing or just a plain-old normal gym)
DUTIES & RESPONSIBILITIES:
Assist the Onboarding Success Manager with onboarding new partners onto our proprietary sales and marketing platform
Work directly with our internal team of specialists to build out all of the core assets and materials that we develop for our partners
Setup of core technology for our partners such as CRM, call tracking software and analytics tools
Meet regularly with our partners through virtual meetings
Create core messaging report that will be used as the baseline for all marketing materials in the future
Attain working knowledge of our onboarding process and our proprietary technology platform
Participate in and document Partner meeting discussions and video calls
Work ahead on client deliverables
Work with our Onboarding team to implement partners as efficiently and effectively as possible
Manage multiple simultaneous onboarding projects at one time, balancing priorities of business results, partner satisfaction, and technical quality
Ensure appropriate handoff of new accounts to the Partner Success Manager. Build out a standardized information flow/transition document to prepare the PSM for success, including documenting wins and challenges the custom faced during the onboarding process.
Maintain knowledge, skills and market awareness in industry trends and standards; seek out areas for professional development
Set-up and manage all company and partner projects in SmartSheets
Assist with keeping project tasks and deliverables on track
Assist with meeting preparation, including data gathering, preparing materials, research, and scheduling
Prepare all post-meeting documentation
Add new clients to all appropriate tools and applications
Maintain open communication and effective working relationships with fellow staff members based on mutual respect, reasonable and timely expectations, and promotion of a positive working environment
Help maintain and update documentation for the onboarding process.
Review current processes to determine if they are efficient and effective. Make recommendations for process improvements and implements. Develop and participate in the implementation of new systems and processes.
QUALIFICATIONS:
Google Drive, Google Docs, gSuite
Spreadsheets: Google Sheets, Microsoft Excel, SmartSheets
Zapier and similar automation tools.
Project management software experience
Experience working remotely and with an entrepreneurial team preferred
University degree preferred, if no degree, applicant must have a minimum of 3 years relevant work experience
Must have native-level fluency in English
Supremely organized. Must be neurotic about organization.
Fast learner, easy going, but work hard & with urgency
Excellent written and verbal communication in English. This position will be engaging with US-based clients.
SKILL & COMPETENCY REQUIREMENTS:
1 to 3 years in a project coordination, implementation, onboarding or similar role for digital marketing agency or subscription based software company
AND/OR… at 1 to 3 years Vacation Rental Management experience
A combination of experience in these industries is a bonus!
Experience within a startup or a company that is scaling quickly preferred.
POSITION LOCATION:
This position is a remote position and can be conducted out of team member’s home as long as they have a quiet, dedicated place to conduct business and fast and stable internet connection. Also, must be based out of the United States.
Please submit a cover letter with your resume and a list of references.
